Custom domains

The custom domain feature helps you set up your domain for the knowledge base. Let's say you need to access your knowledge base at a different location, such as help.sonicgeo.com In that case, you can add a new custom domain for it.

Custom domain setup:

  1. Validate your domain

    • After adding the custom domain, you will be asked to add a CNAME record for your domain. This step is necessary to provision an SSL certificate for your domain.

    • Add Domain validation CNAME record in your DNS settings. Please disable the proxy for this CNAME record. Otherwise, our service will fail to validate your domain.

    • After adding the CNAME record click Validate domain button .

  2. Add CNAME for redirection

    • After validating your domain you will be asked to add another CNAME record which will be used for redirecting the custom domain to our server.

    • Once you've added the second CNAME record, please click on I've added the CNAME records to finalize the procedure.

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